To contact us for support with your newsletter, please use the built in support forum in your m2news account.
For any questions about the system prior to creating an account, please click here to visit our Main website at Media Two and use any of the contact methods.
If you are writing because you want to unsubscribe from a newsletter you have received, you should know the following:
1. We do not send newsletters, we provide a system for our clients to.
2. Every newsletter sent by our system as a link right near where you found the link to our site that clearly says "click here to unsubscribe from this newsletter".
Is there am monthly fee if I don't use the system to send emails?
No. If you don't send emails with it, then we won't charge you.
Is it easy to use? I'm not good with design and I don't know any html at all!
Yes, we have made it virtually foolproof. The system helps you create, save, and edit your newsletters. It is impossible to accidentally send a newsletter out (before it is finished) and the system keeps track of which ones you have sent and which ones you are working on. The editing interface uses the same kind of buttons that you would find in Microsoft Word, so using it is a breeze.
Can I upload my own images and PDFs
Yes, you can upload as many images or PDFs as you like to put into your newsletter.
Can I upload an existing list of subscribers?
Yes, the system allows you to upload a .csv file. A .csv file is a file containing Comma Separated Values. Outlook and Windows address book both export to this format, and Microsoft Excel can save in this format.
Can I have a subscribe form in my site?
Yes. You can even have specific subscribe forms for different groups in multiple sites if you like.
Can I use my own template design?
Yes. You can either send your design files through to us, and we'll set it up as a template for you; or if you're comfortable with HTML, you can start with a blank template and paste in your own template code.
What happens to emails that get sent to dead addresses?
It intercepts the bounced emails and puts those recipients into a separate area where they await your attention. From there you can either delete them or change their email address. Subscribers in this area will not be sent any more newsletters until you deal with them.
What kind of reporting can I see?
Bounces, open rates, links clicked, who forwarded, unsubscribes, and more.
Is there really no monthly fee?
Correct — you only pay if you send emails.
How do I cancel my account?
- You don't need to. If it is a trial and you don't login for more than 3 months, your account will be removed automatically. Remember, you won't be charged for having an account if you don't ever use it.
- If you have a full access account, and you don't update your credit card details in your account after it expires, then your account will be removed 4 months later after sending you a warning email.